FAQs
Shipping & Returns
We currently ship to all U.S. States except Alaska and Hawaii. Some remote areas, P.O. Boxes or APO/FPO addresses may be excluded.
Estimated delivery time is 2‑5 working days for U.S. deliveries.
- Missing items: We will refund or resend the missing item.
- Incorrect products: We will refund or send the correct product and cover the return shipping.
- Damaged items: We will refund or replace the product and cover the return shipping.
If the product exhibits performance failure within 7 days from the date of receipt, you may receive a free return, refund, or exchange service. For non-reason returns, you will be responsible for the round-trip shipping fees and return processing charges.
Email our Customer Service team at [email protected] stating you wish to return your item.
Returned items must be in original condition with all packaging and accessories.
We cover the direct cost of shipping for eligible returns.
We process refunds within 3 business days after receiving and inspecting the returned product.
Yes, refunds will be issued via the original payment method.
Returns are not accepted for customized items, unsealed hygiene‑sensitive products, or unsealed software.
You may request a return within 14 days of receiving your order.
Warranty Policy
Products come with a limited warranty valid in the original region of purchase.
BubblePal – 1 year warranty.
Products are covered for defects in materials and workmanship under normal use.
Wear and tear, cosmetic damage, misuse, accidents, unauthorized repairs, and products not purchased from our site.
Contact [email protected] and provide your order number, issue description, and photos/videos. You will receive an RMA if eligible.
We will replace the product. The replacement warranty lasts for the remaining original period or 3 months, whichever is longer.
No, we cover all reasonable shipping costs for valid warranty claims.
Back up and remove all personal data before sending your product. We are not responsible for data loss.
Yes. The policy applicable to your order is the version that was active at the time of purchase.
Product Overview
Setup and Usage
1. Attach BubblePal to your child’s favorite doll or toy.
2. Long-press the power button on the back of BubblePal.
3. Open the Haivivi Pal App and follow the setup instructions to connect it to Wi-Fi.
Once connected, your child can start chatting and playing with BubblePal.
Tips:
Before connecting BubblePal to the network, ensure that it is powered on and the "Bubble Button" is displaying a blue-violet light;
Ensure the smartphone used for the network setup is connected to a 2.4 GHz Wi-Fi band. Connection to a 5 GHz Wi-Fi band is not currently supported.
Founder Edition Benefits: Users who purchase the Founder Edition will receive complimentary Lifetime Membership (VIP) for the Haivivi Pal App.
Standard Versions: Users who purchase a standard version product will receive a 3-month complimentary Haivivi Pal App membership. After the 3-month free period ends, you may choose to renew your subscription to continue enjoying full membership services.
Charging time: about 120 minutes for a full charge.
Standby time: approximately 4 days (based on lab data).
Education and Entertainment
Yes. BubblePal supports multilingual conversations, helping children practice a second language.
Technical Support and Maintenance
We strictly follow international data protection laws, including:
COPPA (Children’s Online Privacy Protection Act)
GDPR (General Data Protection Regulation)
Haivivi does not collect or store any personal data without consent.
All data transmission is encrypted, and our systems undergo regular security audits to prevent unauthorized access.
BubblePal is covered by a 1-year warranty (from the date of receipt) for non-man-made defects.
Please contact:
The customer service team or retailer where you purchased BubblePal, or
Email [email protected] with:
Your order number
A brief description of the issue
Photos or videos (if applicable)
Our support team will guide you through the process.